Privacy Policy for استقرار
This Privacy Policy explains how we collect, use, share, and retain your data when you use Estqrar. By using the app, you agree to this policy.
1) Data We Collect
- Account data: phone number, username, verification code, and user ID.
- Profile data: gender, age, city, height, weight, job, description, marital status, preferences, and profile details you provide.
- User content: chat messages, reports, and support messages.
- Paid service data: payment status, transaction numbers, invoices, subscriptions, wallet balance, and wallet transaction history.
- Social request data: Wasel requests, Right Person requests, phone number access requests, and approval/rejection/cancellation statuses.
- Technical data: IP address, device type, operating system, error logs, session identifiers, app version, and Firebase notification token (FCM token).
- Images: when you choose an image from your gallery (such as a profile image), it is uploaded to our servers.
2) How We Use Data
- To create accounts, sign users in, and manage sessions.
- To provide core app features (profile, search, chats, and request flows).
- To process payments, invoices, wallet operations, and transaction confirmations.
- To send notifications related to activity and services.
- To prevent fraud, handle complaints/reports, and improve security and performance.
- To comply with legal and regulatory obligations.
3) Data Sharing
We do not share, sell, rent, or trade your personal data with any companies or third parties.
Data you choose to show inside the app may be visible to other app users based on the app feature flow and your actions.
We may disclose data only when required by law or in response to a valid legal request from public authorities.
No user personal data is shared with external companies for marketing, analytics, or advertising purposes.
4) Storage and Security
- Sensitive authentication tokens are stored in secure local storage.
- Some local caching may be used to improve performance and user experience.
- We use reasonable technical safeguards, but no transmission or storage method is 100% secure.
5) Data Retention
We retain data only as long as necessary to provide services and fulfill the purposes in this policy, or as required by law (for example, financial, fraud-prevention, or dispute-related obligations).
6) Account and Data Deletion
You can delete your account directly in the app from: Settings > Delete Account.
After confirmation, an account deletion request is processed for your account and associated data. Your session is ended and related local storage data is cleared from your device.
We may retain limited data when legally required or for legitimate security reasons, such as fraud prevention.
If you cannot access the app, you can request account deletion outside the app by contacting us at: nod323nod@gmail.com.
7) Children's Privacy
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers. If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.
8) External Links and Services
The app may include external links, payment pages, or third-party websites. Their privacy practices are governed by their own policies.
9) Policy Updates
We may update this policy when new features are added or when our data handling practices change. Continued use of the app after updates means you accept the updated policy.
10) Contact Us
For privacy questions or requests related to access, correction, or deletion, contact us at: nod323nod@gmail.com.